Returns & Exchanges – adifferenttrend.com
1. Return Policy
- 30-day return window from delivery date
- Items must be:
✓ Unworn and undamaged
✓ With original tags attached
✓ In original packaging - Final sale items excluded
2. How to Return
Simple 3-step process:
- Visit adifferenttrend.com/start-return
- Complete return request form
- Print prepaid return label (U.S. only)
3. Refund Details
- Refund to original payment method
- Processing time: 7-10 business days
- Original shipping non-refundable
- Restocking fees may apply (15% for international)
4. Exchange Options
- Size/color exchanges subject to availability
- No additional shipping fees for U.S. exchanges
- Initiate through returns portal
5. International Returns
- Customer pays return shipping
- Must include customs declaration
- Refund excludes original shipping costs
- Recommend tracked/insured mail
6. Damaged Items
- Report within 7 days of delivery
- Include photos of damage
- We cover return shipping for defects
7. Non-Returnable Items
- Swimwear (hygiene liner removed)
- Bodysuits (hygiene tags removed)
- Clearance/final sale items
- Custom/personalized products
8. Return Tracking
- Track your return via carrier
- Allow 3-5 days for processing after receipt
- Receive email confirmation when completed
9. Holiday Returns
Extended return window:
- Purchases Nov 1-Dec 24 can return until Jan 15
For assistance: adifferenttrend.com/returns-help